SHIPPING & DELIVERIES
Minimum Order Charge: A minimum order of 50.00 must be placed to complete checkout. A minimum order charge of 15.00 will be charged for all orders placed under the total of 100.00.
Broken Box Fee: A broken box fee of 4.00 will be charged to all orders that are not purchased in standard full box quantities.
Crating: There is a 30.00 crate & packing charge per showcase plus freight. There is a 60.00 charge for wallcase displays which must be packed on an oversized crate. There is a 35.00 crate & packing charge for all slatwall orders per pallet plus freight. There is a 15.00 crate & packing charge for all hardware orders per pallet plus freight.
Shipment Terms: All orders will be shipped as soon as possible unless otherwise requested. Freight charges vary on the class and weight of the product, the time of delivery, and the destination zip code. All LTL (truck) shipments will ship prepaid and added to the merchandise invoice upon completing a transaction. Freight will be charged to the same credit card used during the initial transaction unless otherwise requested, and all small package orders will be shipped via U.P.S. or FedEx unless otherwise specified.
Pickup Terms: All product orders that are picked up are FOB our warehouse. Our warehouse will thoroughly inspect all products before releasing the product to the customer or customer's agent. Alliance Display is not responsible for any damage or missing parts to any product during transit or after delivery to the customer's facility.
Accessorial Freight Charges: While we will be more than happy to accomodate for all delivery situations, special services and freight carrier accessories typically carry additional charges. All requests for additional accessorial services must be authorized in writing before your shipment will deliver. Please let our staff know how we may best serve you at delivery, and we will be happy to accomodate if you have special delivery needs. These needs include but are not limited to:
Showcase Shipments: All showcases, slatwall units, & merchandising tables are shipped knock down and ready to assemble. We will be more than happy to accomodate with assembly of any display case or unit at the customers expressed written request.
Order Cancellation: There is a 25.00 Cancellation fee for all orders cancelled after 24 hours of processing.
Estimate Times of Arrival: While we will make every attempt to honor requested delivery dates, no delivery date is guaranteed unless payment is received for expedited production and/or shipping charges.
Guaranteed Delivery Dates: Alliance Display will not be liable or deemed to be in default for any delays or failure in missed guaranteed delivery dates resulting directly or indirectly from any cause or circumstance beyond its reasonable control, including but not limited to acts of God, war, riot, embargoes, acts of civil or military authority, rain, fire, flood, accidents, earthquake(s), strikes or labor shortages, transportation facilities shortages or failures of equipment, or failures of the Internet.
Damage Claims: Claims for damaged goods or shortages must be noted on receipt of the bill of lading at the time of delivery. We will extend every courtesy in assisting to resolve a claim. However, our legal responsibility ends when the goods have been transferred to the customer's carrier or agent. All claims must be filed with our customer service department in writing within five (5) days of receipt of goods. All damages must be reported on the initial claim. Only one replacement shipment will be granted per undisputed claim. Image verification is required when reporting a claim. Please contact our customer service department to further discuss where to provide images of any damaged product. Alliance Display does not warranty electrical parts nor is responsible for any damage caused to any knock down display or light fixture during assembly and installation. Some displays require special instruction. If you have any questions regarding assembly of your knock down display, please feel free to call our trained staff for further assembly instruction.