How do I return/exchange an item?
Written authorization must be obtained before any return of merchandise regardless of reason, and all authorized returns must be completed within 30 days of receipt. Any shipment refused or freight returned must be shipped back at the customers expense and will be subject to a 30% restocking fee.
We do not accept returns of any items that are not in the original boxes. All showcase and wood display product sales are final and can not be returned under any circumstance.
Alliance Display does not insure any freight returned on a customer's account. The customer will be held financially responsible for any damaged or missing items returned by their own means of shipping and will have to file a freight claim with their carrier to recover any loss.